Complaints Policy

Apex Resources Limited actively try to provide the best service possible.

However, if for any reason you are dissatisfied and wish to make a complaint about the service you have received, then contact the branch manager of the branch that you have been dealing with.

If you are unable to this, or feel unhappy or dissatisfied with the response you received, please email: 

Alternatively you can write to:

Complaints Team
Apex Resources Limited
1 Bridle Path
WD17 1UE

What to expect

We aim to deal with your complaint as quickly and efficiently as possible.

  • Deal with your query appropriately and in a respectful manner.
  • Be fair and use information disclosed confidentially.
  • Respond to the complaint within 5 working days.